Customer support

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Customer support teams are the face of the company. They play a critical part in sales and word-of-mouth marketing, work side-by-side with product teams and have a seat at the table regarding company decision making.

Modern customer support is a much more all-encompassing role that plays a part in the entire customer lifecycle — from acquisition to retention.

The new customer support applies customer service principles in helping customers solve problems and make decisions but, in addition, functions as part sales, part tech support, and part customer success.

Sometimes, delivering excellent customer support means making it easy for customers to help themselves. We make sure you have a knowledge base that includes answers to frequently asked questions and how-to articles that walk customers through the steps required to solve everyday problems.

Our team is composed of people who want to learn everything there is to know about your product because we genuinely want to help your customers. We are willing to dig in to troubleshoot issues, solve problems, and actively listen to customers to determine what they need.

Customer support benefits

Answer FAQs

A part of great customer support is to anticipate the customer’s needs. This is why is recommended to have a frequently asked questions page that is easily accessible.

Resolve problems

A company should always be ready to solve the problems that the customers might face, this is why real-time support is essential to a great user-experience.

Close purchases

Sometimes users need an incentive to complete the purchase, this is why a customer support team can help persuade customers into closing the purchase decision.